Before requesting a quote
Describe what you are noticing and when it started. A visible leak, unusual noise and no hot water are different starting points; the technician needs your observations, not a diagnosis.
- If safe, photograph the whole unit, its model and serial-number label, and the surrounding installation area.
- Note stairs, tight doorways, parking restrictions and building access hours.
- If you rent or live in a condominium, identify who authorizes the work and whether building management must coordinate access.
Questions to ask about the written quote
Compare the complete job scope before agreeing to the work. Ask for clarification whenever a cost or responsibility is unclear.
- What exact equipment and installation work are included?
- Who confirms local permit and inspection requirements and handles them when required?
- Does the scope include old-unit removal, access-related work and cleanup?
- Are plumbing, electrical or venting changes needed, and how are changes to the quote approved?
- What manufacturer and installation warranty terms apply to this job?
- How long should this household expect to be without hot water?
Before the appointment
Arrange access and a decision-maker when needed. Discuss mobility or access concerns with the installer before the visit.
- Clear a safe path without disturbing pipes, wiring or equipment.
- Keep children and pets away from the work area.
- Plan hot-water use around the expected interruption and keep the written quote available.
Before the installer leaves
Ask for a walkthrough of the completed work and normal operating instructions for the installed model.
- Keep the invoice, equipment model and serial number, warranty documents and inspection information provided.
- Ask who to contact if a problem occurs.
- Confirm the maintenance schedule for the specific installed model.