Plumbing work that fits how a managed portfolio actually runs

1. 1

   Intake with unit detail

   Address, unit, equipment location, tenant contact and access rules captured once so we are not re-asking on every ticket.

2. 2

   Diagnose and quote

   We diagnose on site and give you a number that you can forward for owner approval without rewriting it.

3. 3

   Tenant coordination

   We contact the resident directly for scheduling when you authorize it, and confirm back to you.

4. 4

   Close the ticket

   Invoice describes the failure, the fix and any recommendation, so the owner file explains why the spend happened.

Documentation you can expect

• Per-unit invoices you can attach directly to a work order
• Written diagnosis describing the failure, not just the part replaced
• Equipment model, serial and install date for the unit's asset record
• Recommendations flagged separately from completed work
• Photos on request for owner-approval conversations

Licensing, bonding, insurance certificates and warranty terms are provided on request and vary by jurisdiction. Nothing on this page should be read as a guaranteed response time or a certification we have not documented for you.

• Track repair spend per unit: two service calls on one heater in a year usually justifies replacement to the owner.
• Heaters past roughly a decade in a rental are a planned-replacement conversation, not an emergency one — plan it during a vacancy.
• Recurring drain calls in the same line often mean a line condition, not a clog; camera diagnosis costs less than repeated clearings.
• For a unit about to turn, we will tell you which items can wait and which will generate a tenant complaint in week one.

Have this ready when you call

• Property address and unit number, plus equipment location
• Tenant name, phone and any access restrictions
• Your approval threshold and who approves above it
• History on the unit if you have it — prior calls, install date
• Whether the unit is occupied, vacant or mid-turn