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Referral & supply-house installation

Bought the water heater? We help make sure it actually fits the job.

Before a homeowner hauls a unit home, our team can review the existing setup, confirm the likely installation requirements and identify issues such as venting, chimney-liner, power-vent, gas, electrical, access or jurisdiction-specific work.

Quick answer

Yes — supply-house customers can call us before they buy.

The safest sequence is equipment review first, purchase second, installation third. That reduces the chance of buying a heater that does not match the fuel, venting, capacity, electrical service, available space or local installation requirements.

A better handoff

Built for customers, supply counters and referral partners

1. Send the setup

Three clear photos give us the equipment, label and vent or connection details.

2. Verify the fit

We review size, fuel, venting, power, access and likely scope before the customer commits.

3. Confirm local requirements

Permits, inspections and code-related work vary by address and approved project scope.

4. Schedule the work

Once the scope and equipment are approved, we confirm the earliest practical installation window.

For referral partners

A specialist you can send the water-heater customer to

Plumbing supply houses, property managers, home inspectors, real-estate professionals and contractors can refer a customer without having to become the installer.

What we need from the customer

  • • Full water heater and surrounding space
  • • Manufacturer/model rating label
  • • Vent path or top electrical/plumbing connections
  • • Property ZIP code and best callback number
Start the photo review

Supply-house installation questions

Have the heater model or three photos?

Send the setup before purchase or installation and let the team confirm the likely path.

Equipment experience

A. O. Smith is the line we stock and install most. We also work on the leading tank, tankless and hybrid systems already found in DMV homes.

Compare brands
  • Hot Water ExpressTHE HOT WATER EXPRESS
  • A. O. Smith
  • Bradford White
  • State Water Heaters
  • Navien
  • Rinnai

Manufacturer names identify equipment we install or service. Hot Water Express is an independent local company; manufacturer authorization or endorsement is not implied.